What makes Mattress By Appointment different? Our business model is tailored to save our customers money by eliminating unnecessary overhead. We typically save our customers up to 50-80% on premium mattress sets when compared to many big box retailers. All of our products come direct from the manufacturer! One way we save expense is by scheduling times for people to come and meet us - one on one - at our location. This not only provides our customers with personalized service but saves the expense of being open 8-12 hours a day.